Paediatric Administrator / Receptionist

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Paediatric administrator to provide courteous front-line reception and admin support in the paediatric outpatient setting. The role involves coordinating bookings, supporting a wide range of clinicians, patients and families, and prioritising a busy workload.

You will work with the multidisciplinary team, ensuring efficient administration processes and forward planning to support high-quality patient care.

Job description

The Paediatric administrator is responsible for providing a courteous front-line reception service and admin support within the paediatric out-patient setting. They will be responsible for delivering a high standard of care to a wide range of client groups, including the multi-disciplinary team, patients, relatives and their carers.
The post holder will not be directly supervised on a day-to-day basis however you will be responsible for the management and prioritisation of your own workload.
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The post holder will be responsible for managing the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised.
The Paediatric clinic is a high volume, fast paced out-patient setting. We run a wide range of specialist children’s clinics, where children can visit us for their treatment and go home from hospital the same day.
This outlines the current main responsibilities of the post. However, the duties of the post may develop over time.
The postholder will be expected to consistently demonstrate behaviors aligned to the Trust’s shared commitments, embedding compassion, inclusion, integrity and excellence in their day-to-day practice.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
For further details / informal visits contact: Name: Keira Scott-Horne Job title: Assistant General Manager