Paediatric Administrator / Receptionist

Royal Free London NHS Foundation Trust; Camden Town; On-site; GBP 23,000 - 27,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Paediatric administrator to deliver courteous front-line reception and essential admin support within the paediatric outpatient setting in London. You will manage bookings, support a wide range of patient groups, and work as part of a multidisciplinary team.

The role is non-clinical but requires careful planning, accurate documentation, and timely follow-up, ensuring high quality patient care.

Qualifications

• Experience in a frontline/clerical role in a healthcare setting is preferred.
• Proficient IT skills and ability to use hospital systems.
• Strong communication and patient-facing skills.

Responsibilities

• Provide front-of-house reception for paediatric outpatient service.
• Manage bookings for new and follow-up clinics and liaise with clinicians to resolve issues.
• Use hospital EPR system to check in/out and schedule follow-up appointments.

Skills

Reception

Administrative support

Patient care

Scheduling

EPR system

Communication

Tools

Envoy messenger

Swift queue systems

Job description

The Paediatric administrator is responsible for providing acourteousfront-line reception service and admin support within the paediatric out-patient setting. They will be responsible for delivering a high standard of care to a wide range of client groups, including the multi-disciplinary team, patients, relatives and their carers.

Please see full JD attached;

The post holder will not be directly supervised on a day-to-day basis however you will be responsible for the management and prioritisation of your own workload.

The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.

The post holder will be responsible for managing the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised.

The Paediatric clinic is a high volume, fast paced out-patient setting. We run a wide range of specialist children's clinics, where children can visit us for their treatment and go home from hospital the same day.

This outlines the current main responsibilities of the post. However, the duties of the post may develop over time.

The postholder will be expected to consistently demonstrate behaviors aligned to the Trust's shared commitments, embedding compassion, inclusion, integrity and excellence in their day-to-day practice.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Please see full JD attached;

This is a non-clinical role however the post holder is expected to work as part of the wider multidisciplinary team to ensure that patients are provided with the best possible care.

• To provide a front of house reception service for patients or relatives arriving on the ward/clinic, welcoming all visitors and directing as appropriate. Using Hospital based EPR System to Checking In/ Out and schedule f/u appointments as required).
• To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
• To provide Admin support for Clinic 1, responding to emails, answering the telephone and taking messages, actioning Envoy messenger outcomes and referring queries as appropriate.
• Arranging blood tests on behalf of patients and the MDT via Swift que systems.
• Registration of patients for Jaundice, Tongue Tie, and Trauma clinic.
• To provide a confidential and high standard general administrative support to Clinic 1.
• To be responsible for ensuring that all documentation relating to a patient's current episode of care, and produced or used in clinic, is accurately filed (according to documented guidelines)
• To access the 'National Spine' to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system.
• To ensure that all patient attendances are recorded accurately on EPR or the relevant electronic system in real time.
• To sort out incoming/outgoing post and distribute or act as necessary
• To provide ad hoc cross-cover, as required, during the absence of ward administrators on other wards.
• To bring any concerns about level of service to patients and staff to the attention to Department Manager.
• To be open to new ideas regarding Trust policies and procedures.
• To be prepared to contribute to consultations about changes to policies and procedures.
• To make positive suggestions about how systems or processes could be changed for the better
• To act at all times in accordance with Trust and local policies, procedures and guidelines.