Paediatric PPA

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 21,000 - 25,000; Full time

Job summary

St George's, Epsom and St Helier University Hospitals and Health Group is seeking an administrative professional to support the Paediatric Team at St Helier Hospital. The role focuses on coordinating patient pathways, scheduling appointments, and handling confidential records to ensure efficient care delivery.

The post holder will act as a key point of contact for administrative issues related to referrals, treatment planning, and discharge processes, contributing to timely patient flow and

Responsibilities

• Support the provision of high quality patient care through administrative and clerical support.
• Be the point of contact for administrative issues relating to patients' pathway of care.
• Assist with scheduling, admissions, and paperwork for outpatient and inpatient activities.

Job description

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in the Paediatric Team at Queen Mary's Hospital for Children - St Helier Hospital , the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing to be able to be seen and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care/confidentiality by assisting the Patient Pathway Coordinators and the Paediatric team as needed and by being an accessible customer focus and knowledgeable point of contact for all involved in the service, To work as part of a clinical team assisting the Patient Pathway Coordinator to ensure that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines.

This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s) including ERS within one working day of receipt/decision to treat.

To assist in the scheduling of patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

To provide administrative support to consultant/clinical teams. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.