Booking Clerk - Cath Lab and Cardiac Physiology

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 25,000; Full time

Job summary

Ysbyty Glan Clwyd is seeking an Administrator/Receptionist to join the Cath Lab and Cardiac Physiology administration team. The role requires a highly organised, flexible approach, excellent customer service and the ability to handle confidential patient information with diplomacy.

Welsh language skills are essential for this post; applications may be submitted in Welsh. NHS experience is preferred but not essential, and a positive, proactive manner will help manage a busy reception and admin

Qualifications

• English and Mathematics to GCSE or equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience.
• Previous clerical / reception experience.
• Able to concentrate on administrative duties in an unpredictable environment with interruptions from medical staff and telephones.
• Able to communicate information clearly and sensitively in person and over the telephone.
• Ability to work to strict deadlines and prioritise tasks.

Responsibilities

• Provide professional, accurate and prompt administrative support to facilitate booking services for diagnostic clinics.
• Use initiative in complex situations to ensure patients are booked in line with local and national access targets.
• Handle sensitive and confidential cardiology-related information according to guidelines.
• Be flexible to prioritise workloads and duties as part of the Administration Team.
• Communicate with tact, diplomacy and sensitivity, especially where barriers exist.
• Understand the department and Health Board procedures to handle internal and external enquiries confidently.

Skills

Customer service

Communication

Reception skills

Education

NVQ Level 3 Customer Care

Tools

IT qualification

Job description

Job Overview

The ability to speak Welsh is essential for this post. An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.

Previous knowledge of working within a hospital environment would be desirable, but not essential, as would the ability to speak Welsh.

Main duties of the job

Working in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective booking service for a variety of diagnostic clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.

Deal with sensitive and confidential issues relating to Cardiology issues affecting patients, the public and staff according to guidelines.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.

Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

Essential criteria

• English and Mathematics to GCSE or equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience

Desirable criteria

• IT qualification

Experience

Essential criteria

• Previous clerical / reception experience
• Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with constant interruptions from medical staff and telephones
• Able to communicate information clearly and sensitively in person and over the telephone.
• Ability to work to strict deadlines and prioritise tasks.

Desirable criteria

• Knowledge of referral to treatment times and patient pathways
• Previous waiting list management experience
• Knowledge of NHS structures and processes