Clerical Officer/ Receptionist

NHS; Wrexham; À distance; GBP 16 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Disability Confident Employer

Family-friendly benefits

Welsh language skills development

Résumé du poste

BCUHB North Wales is recruiting a Clerical Officer / Receptionist for the Sexual Health Service in Wrexham. You will be the first point of contact for patients visiting or calling the clinic and assist colleagues and service users to ensure smooth patient journeys.

The role requires a helpful, pleasant manner, with a daily rotation of front desk and back office duties and good computer literacy. Welsh and English speakers are welcome; Welsh language skills are to be learned when appointed.

Qualifications

• Educated in English and Maths to GCSE or equivalent standard.
• It or word processing qualification (e.g. RSA 2 or equivalent).
• ECDL or equivalent ICT qualification.
• NVQ Level 1 or equivalent in customer service.

Responsabilités

• Be the first point of contact for patients and colleagues at the clinic.
• Assist patients visiting or calling the Sexual Health Service.
• Rotate front desk and back office duties to provide variety.

Connaissances

Accurate data entry

Patient communication

Multitasking

Team working

Flexible approach

Formation

GCSE English & Maths

IT/word processing qualification

ECDL

NVQ Level 1 in customer service

Outils

GP clinical IT system

Description du poste

Main area Administration Grade Band 2 Contract Fixed term: 5 months (until 21/03/2027 for maternity cover) Hours Part time - 22.5 hours per week Job ref 050-AC331-0726W-B

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Wrexham Maelor Hospital Town Wrexham Salary £26,300 per annum, pro rata Salary period Yearly Closing 21/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

This post is fixed term/secondment for 5 months until 31.03.27 due to maternity cover.

I f you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.

An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the Sexual Health Service.

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients who are visiting / calling the clinic, as well as colleagues and all service users.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smoothly as possible. A daily rotation of front desk and back office duties gives variation to the role and therefore superb communications and ample computer literacy skills are valuable.

In addition, flexibility is essential, as the post holder may at times be required to work within different departments/sites across the Flintshire & Wrexham areas to meet the demands of the service.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smoothly as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Welsh language skills need to be learnt when appointed to the post

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

• Educated in English and Maths to GCSE or equivalent standard
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)
• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues ‘on the spot’ using own judgement
• Ability to multitask in a busy office environment

Knowledge

• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices

Personal Qualities

• Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills need to be learnt when appointed to the post