Patient Appointments Clerk/Clerical Officer - Acute Paediatrics

NHS; Bangor; Hybrid; GBP 29,000 - 36,000; Part time

Benefits offered by this job

Family-friendly benefits

Work-life balance policies

Disability Confident Employer

Job summary

Betsi Cadwaladr University Health Board (NHS Wales) in Bangor seeks an enthusiastic Patient Appointments Clerk/Clerical Officer to support the acute paediatrics booking service. The post supports outpatient clinics and requires initiative, accuracy and a patient-focused approach.

The role is Band 2, part-time 22.5 hours per week, with Welsh language essential and opportunities to contribute to service improvements within a supportive team.

Qualifications

• English and Mathematics to GCSE level or equivalent.
• OCR/RSA Word Processing Level 1 or equivalent experience.
• NVQ II Admin/Customer Care qualification.

Responsibilities

• Provide booking support for acute paediatrics outpatient clinics.
• Support a small appointment team to meet service priorities.
• Communicate clearly with patients, families and staff.

Skills

Use electronic information systems

Teamworking

Initiative

Clear handwriting

Communication

Word processing

Excel

ECDL

WPAS

Education

English & Maths GCSE

OCR/RSA Word Processing Level 1

NVQ II Admin/Customer Care

Tools

Excel

WPAS

ECDL

Job description

Patient Appointments Clerk/Clerical Officer - Acute Paediatrics

Band 2

Main area Acute Paediatrics Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday to Friday, actual days will vary according to service needs) Job ref 050-AC174-0526W-B

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Ysbyty Gwynedd Town Bangor Salary £26,300 per annum pro rata Salary period Yearly Closing 14/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this post.

We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics.

Candidates will need to be able to demonstrate an ability use own initiative and the ability to prioritise conflicting demands.

Candidates must be able to demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities.

Main duties of the job

The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will entail working closely with other team members as well as working closely with other department/teams including clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service.

A pleasant customer focused manner and the ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

Person specification

Qualifications

• Able to demonstrate English and Mathematics to GCSE or equivalent experience
• OCR/RSA Word Processing level 1 or equivalent experience
• NVQ II Admin/customer care

Skills

• Ability to use electronic information systems
• Ablility to contribute constructively to a team working environment
• Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
• Clear, legible handwriting and ability to record information accurately.
• Ability to communicate information clearly and sensitively in person and over the telephone
• Basic word processing packages
• Excel
• ECDL
• WPAS

Other relevant requirements

• Work effectively under pressure in a clinical environment
• Flexible approach to working
• Team player
• Welsh speaking

Experience

• Previous clerical/office experience
• Previous NHS experience

Knowledge

• Working with the public or other agencies

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Victoria Higton Job title Acute Paediatrics Administration Manager Email address [e-mail] Telephone number 03000 842109