P/T Administrator – Crystal Palace, Bowley Close

Nordicortopedica; United Kingdom; Remote; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Death in Service 3x basic salary

Refer a Friend incentive

Enhanced Family Leave/Pay

Holiday allowance 35–41 days

Job summary

AM Healthcare Group is seeking a part‑time P/T Administrator to support NHS patients and clinicians from Crystal Palace. You will join an administrative team, handling data entry, order processing and customer communications across 4 days.

The role requires IT literacy, MS Office skills, strong communication and the ability to work independently while maintaining team SLAs and KPIs. Experience with Navision or orthotic scheduling is beneficial.

Qualifications

• Experience in a customer service or administrative role.
• IT literate with working knowledge of MS Suite.
• Strong written and verbal communication skills.
• Pro‑active with the ability to use initiative and work independently as required.
• Excellent interpersonal skills with the ability to build professional working relationships as part of a team.
• A willingness to learn with a can‑do attitude.
• Understanding of Navision or Orthotic scheduling systems.
• Previous experience of order processing.

Responsibilities

• Data entry and order processing, using in-house systems and processing customer quotations.
• General administrative tasks including filing, printing and scanning of orders.
• Monitoring inbound queries by email and phone, escalating complex queries.
• Ensuring Service Level Agreements and KPI’s are met.

Skills

Customer service

MS Suite

Communication

Proactive/initiative

Teamwork

Order processing

Education

NVQ in Administration

Tools

Navision

Orthotic scheduling

Job description

P/T Administrator – Crystal Palace, Bowley Close

We have an exciting opportunity for an experienced Administrator to work 4 days a week as part of our team in Crystal Palace. The ideal candidate will be a part of the administrative team working alongside our clinical and technical teams. The role will also work closely with the wider NHS team to support us in delivering a safe, effective and patient centred service to NHS patients and clinicians.

This role is part-time (30.5 hours per week), over 4 working days Monday to Thursday

Key Responsibilities:

• Data entry and order processing, using our in-house systems, including processing and obtaining approval for customer quotations, updating purchase orders, releasing orders into production and processing returned items with the relevant paperwork.
• General administrative tasks including filing, printing and scanning of orders within relevant patient files.
• Monitoring inbound queries by email and phone, escalating complex queries to management where appropriate.
• Ensuring both team and individual Service Level Agreements and KPI’s are effectively met.

Skills and Experience:

• Experience in a customer service or administrative role.
• IT literate with working knowledge of MS Suite.
• Strong written and verbal communication skills.
• Pro‑active with the ability to use initiative and work independently as required.
• Excellent interpersonal skills with the ability to build professional working relationships as part of a team.
• A willingness to learn with a can‑do attitude.
• Understanding of Navision or Orthotic scheduling systems.
• Previous experience of order processing.

Qualifications:

• NVQ (or equivalent) in Administration or Customer Services.

What we Offer:

• Competitive market salary
• Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
• Death in Service (3x basic salary)
• Refer a Friend incentive scheme
• Enhanced Family Leave/Pay

Why Join Us?

At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people’s daily lives.

We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.

We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.

Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.