Guest Experience Advisor - Holiday Park Care

Woodlake Trails; Caernarfon; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Holiday park discount

Restaurant discounts

Life insurance

Eye care voucher

Employee Assistance Programme

Job summary

Park Holidays UK is seeking a Customer Care Advisor to deliver exceptional guest service across our parks in England, Wales and Scotland. You will manage guest, owner and third-party interactions, resolve issues, and support onsite management teams.

The role involves handling support tickets, coordinating with contractors, keeping records, generating reports, and contributing to events. A strong focus on communication, attention to detail, and GDPR compliance is essential; weekend rota

Qualifications

• Previous experience in a customer service or complaint handling role is preferred but not essential.
• Strong attention to detail with the ability to handle multiple tasks and ensure accuracy.
• Excellent organisational skills and the ability to manage time effectively.
• Competent using computers, including knowledge of Microsoft Word and Excel.
• Professional and approachable personality with excellent verbal and written communication skills.
• Ability to work well as part of a team and independently, demonstrating initiative and self-motivation.
• A clear understanding of GDPR rules and regulations, with a commitment to protecting customer data and privacy.

Responsibilities

• Handle guest, owner, and third-party interactions through our customer care software. Provide prompt, professional, and courteous responses to all inquiries.
• Update and manage support tickets in accordance with the company’s guest and owner care processes. Ensure accurate and timely resolution of issues.
• Offer assistance to onsite management teams as needed to resolve support tickets and ensure guest and owner satisfaction.
• Assist with Owners events and liaise with contractors and manufacturers.
• Identify and escalation complex or unresolved complaints to appropriate management teams. Follow up to ensure satisfactory resolution.
• Forward any relevant third-party email inquiries to the appropriate company personnel for further action.
• Maintain accurate records of interactions, resolutions, and feedback. Generate reports as required to track performance and identify trends.

Skills

Customer service

Complaint handling

Attention to detail

Organisational skills

Verbal & written communication

Team player

Self-motivation

GDPR compliance

Tools

Microsoft Word

Excel

Job description

Park Holidays UK is seeking a Customer Care Advisor to deliver exceptional guest service across our parks in England, Wales and Scotland. You will manage guest, owner and third-party interactions, resolve issues, and support onsite management teams.

The role involves handling support tickets, coordinating with contractors, keeping records, generating reports, and contributing to events. A strong focus on communication, attention to detail, and GDPR compliance is essential; weekend rota