Owner Experience Specialist - Grow Owner Revenue (FTC)

Awaze; Lowestoft; On-site; GBP 28,000 - 36,000; Full time

Job summary

Awaze in Lowestoft is seeking an Owner Experience Specialist to be the first point of contact for our homeowners, guiding them and resolving issues from day one. You’ll use data to help owners optimise performance and long-term success with Awaze.

You’ll build relationships, respond to queries by phone, web, and email, and collaborate with internal teams to ensure seamless service. Training is provided for processes and standards.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Proactive, professional and relationship-driven approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Bonus points if you have travel/holiday rentals industry experience.

Responsibilities

• Own and manage relationships with our portfolio of homeowners, being the first point of contact for any guidance they might need.
• Respond to and resolve queries via telephone, web message and email, delivering first contact resolution wherever possible.
• Analyse property performance data to identify opportunities to maximise revenue and improve results.
• Support owners with performance-related discussions in a professional and solutions-focused way.
• Collaborate with internal teams to ensure seamless service.
• Deliver a consistently high-quality experience that strengthens homeowner satisfaction and retention.
• Resolve queries efficiently and effectively, increasing first contact resolution.
• Identify and implement opportunities to improve property performance and owner revenue.
• Support onboarding and integration of new owners, ensuring a smooth and positive transition.

Skills

Strong problem-solving

Analytical skills

Excellent written and verbal comms

Proactive relationship-building

Multi-priority management

Travel/holiday rentals experience (BON

Job description

Awaze in Lowestoft is seeking an Owner Experience Specialist to be the first point of contact for our homeowners, guiding them and resolving issues from day one. You’ll use data to help owners optimise performance and long-term success with Awaze.

You’ll build relationships, respond to queries by phone, web, and email, and collaborate with internal teams to ensure seamless service. Training is provided for processes and standards.