Owner Experience Concierge (1-Year Maternity Cover)

Unity Holidays; Wedmore; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Access to holiday park facilities

Discounted Food & Drink

Free leisure facilities use

Training and development opportunities

Employee assistance programme

Unity Champion awards

Job summary

Unity Holidays is seeking an Owner Experience Advisor (Maternity Cover) to be the first point of contact for our Holiday Home Owners. You will deliver outstanding customer service, manage enquiries via phone, email and in person, and support with account queries and payments.

Balance enquiries, administration and problem-solving while keeping the owner experience at the centre of what you do. You will work a full-time schedule, including weekends, in a fast-paced environment at our Brean

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships and manage expectations effectively.
• Excellent organisational skills with the ability to multitask.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.
• A proactive, solutions-focused approach.
• Previous experience in a customer service, administration or hospitality role.
• Experience handling payments or account administration.
• Familiarity with ParcVu (or similar).

Responsibilities

• Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service.
• Welcome owners and visitors, creating a warm and positive first impression.
• Respond to enquiries via phone, email and in person in a timely and effective manner.
• Support owners with account queries, payments and general administration.
• Manage owner account records, ensuring accuracy and attention to detail.
• Assist with debt management processes in a professional and customer-focused way.
• Generate owner passes and support with access requirements.
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades.
• Liaise with Maintenance and other departments to report and resolve issues efficiently.
• Support the planning and delivery of owner events and communications.
• Provide clear and accurate information about the park, facilities and services.
• Maintain accurate records, notes and reports in line with company processes.
• Uphold all GDPR, financial and company compliance standards.

Skills

Customer service

Relationship building

Organisational skills

Attention to detail

IT literacy

Proactive mindset

Experience in hospitality

Payments/account administration

ParcVu familiarity

Tools

ParcVu

Job description

Unity Holidays is seeking an Owner Experience Advisor (Maternity Cover) to be the first point of contact for our Holiday Home Owners. You will deliver outstanding customer service, manage enquiries via phone, email and in person, and support with account queries and payments.

Balance enquiries, administration and problem-solving while keeping the owner experience at the centre of what you do. You will work a full-time schedule, including weekends, in a fast-paced environment at our Brean