Service Office Administrator

Awaze; Devoran; On-site; GBP 21,000 - 27,000; Full time

Job summary

Awaze is seeking a customer-focused Administrator to join the cottages.com team in St Mawes. This full-time, permanent role runs 9am–5pm with Saturday availability essential.

You will provide high-quality admin support for our Property Management Service, coordinating cleaning, maintenance, and Health & Safety to ensure smooth operation of managed properties. The ideal candidate is highly organized, customer-obsessed, and thrives in a fast-paced environment.

Qualifications

• Excellent communication skills.
• Strong computer literacy, with Microsoft Office knowledge preferred.
• A genuine passion for customer service.
• A collaborative and proactive approach to getting things done.
• An interest in travel – particularly UK holidays.

Responsibilities

• Own and deliver efficient administrative support across the Property Management Service function.
• Collaborate with the Regional Operations Manager and local teams to ensure smooth servicing of managed properties.
• Assist with the sales and promotion of our Property Management Service to new and existing owners.
• Support cleaning, maintenance, and Health & Safety coordination to maintain high operational standards.
• Ensure owner and guest queries are resolved efficiently and exceed expectations.
• Promote our brands professionally within the local community.
• Support local promotional events, owner functions, PR activities, and county shows.
• Provide cross-functional support to local recruitment teams, other regional offices, and Head Office as required.

Skills

Excellent communication

Computer literacy

Customer service

Collaborative & proactive

Interest in travel

Job description

We’re looking for a customer-focused Administrator to join our cottages.com team. Based in our St Mawes office, this is a full-time, permanent position working 9am–5pm with Saturday availability essential.

Your mission

As our new Administrator, your mission is to deliver high-quality administrative support that ensures our managed properties operate smoothly and efficiently. With a particular focus on cleaning, maintenance, and Health & Safety coordination, you’ll play a key role in supporting property recruitment, onboarding, retention, and the ongoing success of our Property Management Service – helping us delight both homeowners and guests.

What you'll be doing

• Own and deliver efficient administrative support across the Property Management Service function
• Collaborate with the Regional Operations Manager and local teams to ensure smooth servicing of managed properties
• Assist with the sales and promotion of our Property Management Service to new and existing owners
• Support cleaning, maintenance, and Health & Safety coordination to maintain high operational standards
• Ensure owner and guest queries are resolved efficiently and exceed expectations
• Promote our brands professionally within the local community
• Support local promotional events, owner functions, PR activities, and county shows
• Provide cross-functional support to local recruitment teams, other regional offices, and Head Office as required

Who we’re looking for

You’ll thrive in this role if you’re highly organised, customer-obsessed, and energised by working in a fast-paced environment where no two days are the same. You enjoy being part of a team, take pride in delivering excellent service, and are always keen to learn and grow.

We’re looking for someone who brings:

• Excellent communication skills
• Strong computer literacy, with Microsoft Office knowledge preferred
• A genuine passion for customer service
• A collaborative and proactive approach to getting things done
• An interest in travel – particularly UK holidays

How you'll make an impact

• Support the smooth onboarding, management, and retention of properties within our managed services portfolio
• Help drive owner satisfaction through responsive and effective communication
• Maintain high standards across cleaning, maintenance, and H&S coordination
• Contribute to the success and visibility of our brands within the local community
• Strengthen collaboration between regional teams and Head Office
• Play a key role in delivering operational excellence within the Southwold office

Why you’ll want to work at Awaze

We offer a versatile position in a strong professional and social environment – one you’ll have the opportunity to influence and help shape. You’ll be part of an international company that invests in the future, and join a dynamic, fast-paced department with skilled and committed colleagues who support each other.

We’re a people-first business – and we know that our success starts with our teams. Here’s a glimpse of what you’ll enjoy:

• Generous discounts on holidays across our brands
• Real opportunities to grow, learn and shape your role – with career progression both vertically and horizontally, across countries and responsibilities
• The chance to be part of a team delivering strong commercial results in a growing business

Worth knowing

This is a full-time, permanent position based in our St Mawes office. Office hours are 9am–5pm and Saturday availability is essential. We also require the successful candidate to have a full and clean driving license.

About Awaze

Our mission is clear - to create amazing holidays with Europe’s widest choice of holiday homes.

With more than 110,000 properties across Europe, we are the largest managed vacation rentals business in the region. Our ambition is not only to be the biggest, but the best provider of holiday homes in Europe.

As travel continues to evolve, we are focused on what comes next. We will keep strengthening our relationships with guests and homeowners, continuously improving the way we work, and delivering strong performance. By making things simpler and smarter, we are building a business that is ready for what’s next - powered by proud, passionate and inclusive people.

We’re committed to running an inclusive and accessible recruitment process. All applicants will receive equal consideration for employment, and if you have any specific requirements or adjustments needed for the interview, just let us know when you accept your invitation – we’re happy to accommodate.