Owner Experience Specialist

Unity Holidays; Brean; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Access to holiday park facilities and

Food & Drink discounts

On-shift meals discount

Free leisure facilities (gym/swimming)

Training & development opportunities

Recognition schemes

Holiday discounts across Unity parks

Employee Assistance Programme

Coastal location and supportive team

Job summary

Unity Holidays is seeking an enthusiastic Owner Experience Advisor (Maternity Cover - Fixed Term 1 year) to be the first point of contact for holiday homeowners. You will build strong relationships, handle enquiries, support with payments and administration, and coordinate services with other departments.

The role emphasises exceptional service, organisation and a proactive, solutions-focused approach in a busy coastal environment.

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships and manage expectations effectively.
• Excellent organisational skills with the ability to multitask.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.
• A proactive, solutions-focused approach.

Responsibilities

• Be the first point of contact for all Holiday Home Owner enquiries, providing a professional and friendly service.
• Welcome owners and visitors, creating a warm and positive first impression.
• Respond to enquiries via phone, email and in person in a timely and effective manner.
• Support owners with account queries, payments and general administration.
• Manage owner account records, ensuring accuracy and attention to detail.
• Assist with debt management processes in a professional and customer-focused way.
• Generate owner passes and support with access requirements.
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades.
• Liaise with Maintenance and other departments to report and resolve issues efficiently.
• Support the planning and delivery of owner events and communications.
• Provide clear and accurate information about the park, facilities and services.
• Maintain accurate records, notes and reports in line with company processes.
• Uphold all GDPR, financial and company compliance standards.

Skills

Customer service

Relationship building

Multitasking

Attention to detail

IT systems

Proactive

Tools

ParcVu

Job description

Unity Holidays is seeking an enthusiastic Owner Experience Advisor (Maternity Cover - Fixed Term 1 year) to be the first point of contact for holiday homeowners. You will build strong relationships, handle enquiries, support with payments and administration, and coordinate services with other departments.

The role emphasises exceptional service, organisation and a proactive, solutions-focused approach in a busy coastal environment.