Owner Experience Concierge

Unity Holidays; Wedmore; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Access to holiday park facilities and

25% off Food & Drink

50% off Food & Drink when on shift

Free use of leisure facilities (gym &泳

Training and development opportunities

Team recognition schemes (Unity Champ)

Holiday discounts across Unity parks

Employee Assistance Programme

Supportive team environment in coastal

Job summary

Unity Holidays is seeking a friendly, organised Owner Experience Advisor to be the first point of contact for holiday homeowners. The role balances enquiries, administration and problem-solving to ensure a seamless owner experience, with focus on accuracy and proactive service.

Flexible weekend work is required as part of a 24-hour week, with ongoing opportunities for training and development. The successful candidate will thrive in a fast-paced environment, manage multiple priorities, and

Qualifications

• Strong customer service and communication skills.
• Ability to build relationships and manage expectations effectively.
• Excellent organisational skills with the ability to multitask.
• High attention to detail and accuracy.
• Confident using IT systems and administrative tools.

Responsibilities

• Be the first point of contact for Holiday Home Owner enquiries, providing a professional and friendly service.
• Welcome owners and visitors, creating a warm and positive first impression.
• Respond to enquiries via phone, email and in person in a timely and effective manner.
• Support owners with account queries, payments and general administration.
• Manage owner account records, ensuring accuracy and attention to detail.
• Assist with debt management processes in a professional and customer-focused way.
• Generate owner passes and support with access requirements.
• Coordinate and administer services such as subletting, pitch enhancements and owner upgrades.
• Liaise with Maintenance and other departments to report and resolve issues efficiently.
• Support the planning and delivery of owner events and communications.
• Provide clear and accurate information about the park, facilities and services.
• Maintain accurate records, notes and reports in line with company processes.
• Uphold all GDPR, financial and company compliance standards.

Skills

Customer service

Communication

Relationship building

Organisational skills

IT proficiency

Tools

ParcVu

Job description

Unity Holidays is seeking a friendly, organised Owner Experience Advisor to be the first point of contact for holiday homeowners. The role balances enquiries, administration and problem-solving to ensure a seamless owner experience, with focus on accuracy and proactive service.

Flexible weekend work is required as part of a 24-hour week, with ongoing opportunities for training and development. The successful candidate will thrive in a fast-paced environment, manage multiple priorities, and