Accommodation - Accommodation Manager - HK1

Parkdean Resorts UK Limited; New Romney; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts (50%)

Friends & family discounts (25%)

Team member discounts (30%)

Job summary

Parkdean Resorts UK Limited is seeking an Accommodation Manager to lead and motivate the Accommodation team, ensuring exceptional cleanliness and presentation across all park types. You will coordinate daily operations, provide coaching, and drive guest satisfaction with strong leadership and hands-on involvement.

The role involves recruiting, training, and developing staff, setting clear responsibilities, and collaborating with Maintenance and Guest Experience teams to manage check-ins,

Qualifications

• Experience leading teams and delivering high service standards.
• Ability to forecast labour and plan resources effectively.
• Strong operation coordination across departments.
• Proficiency with standard IT systems and reporting tools.
• Full UK driving licence.

Responsibilities

• Recruiting, onboarding, and training Accommodation team members.
• Maintain high cleanliness and presentation standards across all accommodations.
• Develop rolling plans and assign clear responsibilities.
• Provide coaching and development plans to the team.
• Monitor performance and implement weekly action plans.

Skills

Team leadership

Labour forecasting

Operations coordination

IT systems proficiency

Driving licence

Tools

DBS/Background checks familiarity

Job description

Join us as our new Accommodation Manager, where you’ll lead, motivate, and coordinate our dedicated team to uphold exceptional standards of cleanliness and presentation. In this pivotal role, you’ll ensure every accommodation type delivers an outstanding guest experience, helping us create a welcoming and memorable stay for all.

What you will be doing...

• Recruiting, onboarding, and training members of the Accommodation team.


• Creating a positive team culture that consistently delivers high standards.


• Implementing an effective team structure, delegating roles, and setting clear responsibilities.


• Providing ongoing coaching, on-the-job training, 1-2-1s, and development plans.


• Driving team engagement, motivation, and recognition.


• Overseeing daily cleaning operations across all accommodation types.


• Conducting regular inspections to ensure cleanliness and presentation meet required standards.


• Creating and executing rolling plans to support consistent operational performance.


• Analysing data and monitoring team and unit performance to produce weekly action plans, implementing improvements where needed


• Working closely with Maintenance and Guest Experience teams to coordinate check-ins, repairs, and special requests

About you...

• Previous experience managing teams.


• The ability and knowledge to coordinate complex daily business operations.


• Experience with forecasting labour and resource planning skills.


• A leadership style that inspires, supports, and brings out the best in diverse teams.


• The ability to access accommodation to perform checks and deliver hands‑on cleaning services as required, performing physical tasks including lifting, bending and standing for extended periods of time.


• The flexibility to be able to work across varied days including weekends, evenings, and bank holidays as required.


• Confident using standard IT systems and applications.


• A full UK driving licence.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK’s largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!


• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.


• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.


• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.


• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail]