Owner Events Coordinator

Haven Holidays; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Job summary

Haven Holidays in Lancashire is seeking an Owner Events Coordinator to join our experience team, delivering exceptional experiences for our Holiday Home Owners on park.

You will plan, organise and deliver a calendar of events tailored to owners, build strong relationships, coordinate communications, manage event logistics with park leadership, and ensure activities comply with health and safety requirements on site.

Qualifications

• Proven experience in event co-ordination, customer service, or a similar role.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with an owner first mind-set.
• Ability to work flexibly, including weekends, evenings and bank holidays.
• Proficient with Microsoft office.

Responsibilities

• Build and maintain strong relationships with owners, ensuring their needs and concerns are addressed promptly.
• Co-ordinate communication and engagement with owners, from welcoming them on park to updates on park developments and events.
• Manage the logistics and resources required for events with park leadership teams, ensuring that all events are compliant with H&S regulations.
• Analyse owner feedback to continuously improve ownership experience on park.
• Plan, organise and deliver a calendar of events and activities tailored to our owners.

Skills

Event coordination

Customer service

Communication

Organization

Flexibility

Tools

Microsoft Office

Job description

Join our One Great Team here at Haven as an Owner Events Coordinator, where you'll be at the heart of delivering exceptional experiences for our Holiday Home Owners.

We are seeking an Owner Events Coordinator, to join our experience team and play a key role in enhancing owner experience on park, by organising and coordinating events and activities. You will also act as a primary point of contact for our owners, helping to build lasting relationships that promote owner loyalty and satisfaction., Plan, organise and deliver a calendar of events and activities tailored to our owners.

• Build and maintain strong relationships with owners, ensuring their needs and concerns are addressed promptly.
• Co-ordinate communication and engagement with owners, from welcoming them on park to updates on park developments and events.
• Manage the logistics and resources required for events with park leadership teams, ensuring that all events are compliant with H&S regulations.
• Analyse owner feedback to continuously improve ownership experience on park.

Proven experience in event co-ordination, customer service, or a similar role, ideally in the leisure, hospitality or tourism sector.

• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with an owner first mind-set.
• Ability to work flexibly, including weekends, evenings and bank holidays.
• Proficient with Microsoft office.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!