Guest Experience Team Member

Haven; Bridlington; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

50% off on-park dining

20% discount on Haven Holidays

Discounts on Haven in-store purchases

Free access to Haven facilities

Job summary

Haven in Bridlington is seeking a Guest Experience Team Member to greet guests and owners, ensuring they feel welcome and well cared for throughout their stay. You will be the heart of our guest experience, helping with requests and solving issues with a friendly, proactive approach.

Join a supportive team with training provided, and the chance to develop your skills through funded qualifications. Enjoy employee perks including dining discounts and access to Haven facilities.

Qualifications

• Experience in customer-facing roles is beneficial but training is provided.
• Strong customer focus and a friendly, professional manner.
• Ability to actively listen and respond to guests with empathy.

Responsibilities

• Greet guests with a warm welcome at the reception area, creating a positive first impression.
• Listen to questions or concerns and take thoughtful action to personalise each interaction.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Share guest feedback with relevant teams to continually improve service quality.
• Maintain a clean, welcoming, safe environment where guests feel at home.

Skills

Customer service

Reception

Guest relations

Communication

Job description

Position: Guest Experience Team Member

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to£12.71 per hour depending on age

Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!

As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.

Key Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Requirements

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Can actively listen, communicate clearly, and maintain a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.