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inploi; Flookburgh; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Inclusive work environment

Fully funded qualifications

Team dining discounts up to 50%

Discounts on Haven Holidays

Free facility access

Staff discounts at national brands

Job summary

Haven is seeking a Cleaning Services Operations Assistant to be at the heart of the team, planning daily tasks, coordinating shifts, overseeing stock, recruitment and training, and upholding safety standards to keep spaces spotless.

With a mix of hands-on duties and admin work, you’ll help manage budgets, monitor compliance, respond to feedback, and ensure every guest enjoys a welcoming environment across the park.

Qualifications

• Experience planning and organising operational tasks for large teams.
• Ability to multitask in a busy, customer-focused environment.
• Strong communication and problem-solving skills.
• Motivated to deliver an outstanding guest experience.

Responsibilities

• Assisting the Team Manager with planning, preparation and daily operations.
• Support stock management, rotas, recruitment and training.
• Monitor budget performance, safety and compliance checks.
• Oversee daily cleaning tasks and implement improvements based on feedback.
• Balance hands-on tasks with administrative duties for smooth operations.

Skills

Planning & organising

Multitasking

Communication

Problem solving

Guest experience

Job description

Position: Cleaning Services Operations Assistant

Type: Full-Time / Permanent

Pay Rates: £13.71 per hour

Join our One Great Team here at Haven as a Cleaning Services Operations Assistant, where you'll have an integral part in ensuring we provide spotless, welcoming spaces for our guests to enjoy their next adventure!

In this role you'll be at the heart of the Cleaning Services team, ensuring everything runs seamlessly. From planning daily tasks and team coordination to overseeing stock, recruitment, and training, you'll be involved in every aspect of the operation. You'll uphold safety standards, keep budgets in check, and ensure our spaces remain spotless and welcoming. With a balance of hands‑on tasks and admin duties, no two days will be the same!

Key Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations to keep the department running smoothly.
• Supporting stock management, team rotas, recruitment, training, absence management and overall team development.
• Monitoring budget performance, conducting safety and compliance checks, and ensuring all legislative requirements are met.
• Overseeing daily cleaning tasks, addressing feedback, and proactively implementing improvements to maintain a clean, safe, and guest-friendly environment.
• Balancing hands‑on tasks around the park with administrative responsibilities to ensure seamless operations.

Requirements

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued but not essential.
• Proven ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer‑focused environment.
• Good communication and problem‑solving skills.
• Motivated to deliver an outstanding guest experience.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.