Entertainment Team Manager - North Yorkshire

Haven Holidays; Bedale; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

50% off on-park dining

20% Haven discounts

Free access to facilities

Staff savings at national brands

Job summary

Haven Holidays in Bedale, England, invites an Entertainment & Owner Events Team Manager to lead a busy on-park entertainment team and deliver memorable experiences for guests and owners. You will coach the cast, manage owner communications, and ensure events align with brand standards.

Join a high-energy environment with responsibility for annual Owner Events planning, scheduling, and delivery, while upholding safety and SOPs. Evening and weekend work is required.

Qualifications

• Demonstrated leadership within entertainment.
• Experience planning events to brand standards.
• Strong communication and team development skills.

Responsibilities

• Lead and coach cast members to reflect Haven's guest- and owner-focused ethos.
• Oversee owner events planning, budgets, and content delivery.
• Coordinate entertainment schedules, content transitions and guest engagement.
• Ensure compliance with safety, SOPs and on-park procedures.
• Collaborate with central teams and Heads of Department as required.

Skills

Leadership

Event planning

Team development

Communication

Evening/weekend availability

Tools

Sound & lighting tech

Job description

Join our One Great Team here at Haven as an Entertainment & Owner Events Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and creating unforgettable experiences for guests and owners, this could be your chance to shine! We're looking for Entertainment & Owner Events Team Managers who are experienced in delivering world-class entertainment and owner engagement, and excited to lead a talented cast team dedicated to creating memories that last a lifetime. As an Entertainment & Owner Events Team Manager, you'll be at the heart of our entertainment lineup - overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Park Experience & Leisure Operations, you'll motivate and guide your team to deliver exceptional experiences whilst continuously raising the bar. This role is all about making memories that last a lifetime... and it just might be the opportunity of a lifetime for you, too! Key Responsibilities Team Leadership: Lead, coach and guide cast members, role-modelling Haven's mission and values to promote a 'guest and owners obsessed' ethos. Guest & Owner Experience: Support cast members through their 90-day induction, ensuring the team maintains competence and completes mandatory training. Welcome new owners on park and manage the owners booking system, Owners Lounge, and social media communications with owners to build relationships and encourage participation. Entertainment Delivery: Ensure all entertainment product is consistently delivered to brand standards, working with Bar Team Managers to optimise entertainment content, schedules and transitions to drive guest engagement. Owner Events Management: Own and manage the annual park plan for Owner Events, ensuring centrally provided content and acts are maximised and that any local spends are controlled within agreed budgets. Review owners and guests feedback and take relevant action to enhance events and entertainment delivered. Performance Management: Identify and develop future talent within the entertainment department, ensuring all cast members have a relevant and effective Performance Development Plan. Work with cast members to address and action any required areas of improvement. Resource Management: Complete relevant tasks including populating rotas, entertainment schedules, risk assessments, safety compliance and legislative compliance. Work alongside the central casting team to support the recruitment process for new cast members. Compliance and Safety: Ensure all visiting acts follow Haven guidelines, operating procedures and H&S requirements on parks. Ensure on-park technical equipment, props and costumes are maintained and that any concerns are communicated or escalated as soon as they are identified. Problem Solving: Confidently deal with guest and owner concerns, resolving any problems with empathy and understanding. Escalate issues and risks to Heads of Department as required. Continuous Improvement: Follow Standard Operating Procedures, manuals and rehearsal content to ensure all events are delivered on-brand. Attend central functional calls and briefings as required, ensuring teams are fully updated on latest SOPs and proposition changes.
Whilst we will provide the training and support required to ensure you are great at what you do, the ideal candidate will... - Demonstrated leadership experience within the entertainment industry, preferably within holiday parks - Have proven ability to plan, co-ordinate and deliver events and productions to brand standards. - Possess strong leadership and communication skills, with the ability to lead and develop teams. - Have experience directing staged performances and managing technical provisions. - Have scheduling, rostering, and event planning expertise. - Have the ability to build relationships with the wider park team and work across multiple functions. - Be a high-energy individual with a passion for entertaining and delivering exceptional guest and owner experiences. - Be flexible, able to cope under pressure and adapt to changes whilst prioritising and delivering to deadlines.
Our Entertainment & Owner Events Team Managers are required to work 5 or 6 days per week. Hours will include evenings and weekends, including seasonal peaks and bank holidays.

• Successful candidates will be required to provide 'right to work' documents to confirm they are 18+ and can legally work in the UK. Additionally, successful candidates will be required to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!