Owner and Guest Experience Manager

Parkdean Resorts; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday park operator is seeking an Owner & Guest Experience Manager in Norwich to enhance guest satisfaction and interactions. You will be responsible for managing all customer communications, addressing complaints, and providing memorable experiences through organized events. The ideal candidate has exceptional leadership and communication skills, and is committed to fostering a welcoming environment. This rolerequires a proactive approach to guest needs and the ability to drive team performance, ensuring every moment at the park is unforgettable.

Benefits

25% discount on holidays for friends and family

Stand-by breaks available at a discounted rate

30% off food and drink

Clear career pathways and development opportunities

In-house incentives and competitions

Qualifications

• Experience in managing guest relations and ownership interactions.
• Strong communication and organizational skills.
• Ability to analyze customer feedback and improve service.

Responsibilities

• Deliver outstanding owner and guest interaction through various channels.
• Manage customer complaints and maintain service standards.
• Organize events tailored to guest preferences.

Skills

Customer engagement

Communication

Problem-solving

Event planning

Team leadership

Job description

Job Description

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Owner & Guest Experience ManagerSalary £34,921Cherry Tree Holiday ParkReady to step into an amazing career? Join us in a leading role as Owner and Guest Experience Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen. The RoleDelivering owner & guest interaction through all communication channelsWorking closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectationsUnderstanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escapeTaking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelinesBeing the voice of the customer to bring to life the guest and owner experience to improve feedback and reviewsTraining, Coaching and building the capability of
the experience teamManaging a welcoming and resourceful owner and guest reception areaIdentify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channelsPlanning, scheduling and delivering a wide range of owner & guest events such as forums, drop-in's, and social events that are tailored to the customer's on your park. PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.At Parkdean Resorts we don't leave unforgettable moments to chance.We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We're the people people, Parkdean people - we're family, creating amazing memories together.What we live by & what we look for Care | we care about our guests, our people and our communities.Pace |
we make great things happen, making the most of every minute. Difference | we celebrate difference and encourage each other to be ourselves. Belonging | we're family, offering a home away from home where people feel safe. Value | we value all. Parkdean perks:25% discount on holidays for friends, family & youStand-by breaks available at a discounted rate30% off food & drinkClear career pathways, with development & progressionIn house incentives & competitionsCreating amazing memories is in our DNA - is it in yours?PandoLogic. Keywords: Guest Service Manager, Location: Norwich, ENG - NR1 1BD
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