Overnight Guest Service Leader | Calm, Safe Stays

Kew Green Hotels; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym access

Wellbeing support

Apprenticeship programmes

Career development

Job summary

Kew Green Hotels is seeking a confident Guest Service Manager (Nights) to lead the overnight operation and ensure a safe, seamless and memorable guest experience from dusk till dawn.

Working with the Hotel Manager, you’ll oversee the night team, maintain brand standards, handle guest requests, night audits, cash handling and safety procedures, while delivering genuine hospitality and developing your team.

Qualifications

• Experience in a senior guest service or operational role.
• Strong leadership and communication skills.
• Proactive and solutions-focused approach.
• Ability to manage nights and handle guest needs.

Responsibilities

• Lead the nights team to deliver outstanding guest service.
• Manage overnight operations including cash handling and handovers.
• Carry out Night Audit procedures accurately.
• Maintain a safe, calm and well-managed environment for guests and colleagues.
• Engage with late arrivals and overnight guests to build rapport and resolve issues.

Skills

Leadership

Guest service

Communication

Problem solving

Tools

PMS software

Job description

Kew Green Hotels is seeking a confident Guest Service Manager (Nights) to lead the overnight operation and ensure a safe, seamless and memorable guest experience from dusk till dawn.

Working with the Hotel Manager, you’ll oversee the night team, maintain brand standards, handle guest requests, night audits, cash handling and safety procedures, while delivering genuine hospitality and developing your team.