Nights Guest Service Specialist

Kew Green Hotels; Braintree; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Apprenticeships

Staff discounts

Gym & Pools

Wellbeing support

Job summary

Kew Green Hotels is seeking a Nights Guest Service Assistant to provide a friendly, guest-focused service during out-of-hours periods. You will support overnight operations, welcome late arrivals, manage priority guests, and help uphold brand standards and safety.

This role requires calm, independent work on night shifts, strong communication, and comfortable use of MS Office. You will handle bar service, mind the 24-hour menu, assist with check-outs, and contribute to a seamless experience for

Qualifications

• Experience in a fast-paced, customer-facing role.
• Comfortable using MS Office.

Responsibilities

• Build relationships with guests and tailor approach to individual needs.
• Welcome late arrivals at reception and recognize VIPs.
• Provide drinks service in residents’ bar.
• Prepare and deliver food from the 24-hour menu.
• Check out early arrivals and ensure accurate billing.
• Complete cleaning and setup for the next day.
• Support night audit and ensure fire and safety compliance.

Skills

Guest service

Communication

Independent night shift work

Tools

MS Office

Job description

Kew Green Hotels is seeking a Nights Guest Service Assistant to provide a friendly, guest-focused service during out-of-hours periods. You will support overnight operations, welcome late arrivals, manage priority guests, and help uphold brand standards and safety.

This role requires calm, independent work on night shifts, strong communication, and comfortable use of MS Office. You will handle bar service, mind the 24-hour menu, assist with check-outs, and contribute to a seamless experience for