Nights Guest Experience Specialist

Kew Green Hotels; Northampton; A distancia; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Hotel discounts

Gym access

Wellbeing support

Descripción de la vacante

Kew Green Hotels is seeking a Nights Guest Service Assistant to deliver friendly, guest-focused service during out-of-hours. You will support overnight operations, ensuring safety, brand standards, and a memorable guest experience.

Ideal candidates bring experience in fast-paced customer service, strong communication, and the ability to work independently through night shifts while maintaining high service quality.

Formación

• Experience in fast-paced, customer-facing roles.
• Attentive and able to anticipate guest needs.
• Confident working independently during night shifts.
• Comfortable using MS Office and basic tech.

Responsabilidades

• Welcome late arrivals on reception and recognise VIPs and repeat guests.
• Provide drinks service at the residents’ bar and prepare/serve from the 24 hour menu.
• Check out early arrivals with accurate billing and maintain a lasting positive impression.
• Complete cleaning/set up to prepare the hotel for the next day and support night audit.
• Ensure fire and safety requirements are met and uphold brand standards.

Conocimientos

Customer service

Communication

Attention to detail

Herramientas

MS Office

Descripción del empleo

Kew Green Hotels is seeking a Nights Guest Service Assistant to deliver friendly, guest-focused service during out-of-hours. You will support overnight operations, ensuring safety, brand standards, and a memorable guest experience.

Ideal candidates bring experience in fast-paced customer service, strong communication, and the ability to work independently through night shifts while maintaining high service quality.