Night Guest Experience Specialist

Kew Green Hotels; Braintree; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Gym access and leisure facilities

Job summary

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to support overnight operations and maintain high standards of service. You will welcome late arrivals, provide drinks and food service from a 24-hour menu, and assist with the night audit while ensuring safety and brand compliance.

Ideal candidates are guest-focused, attentive, and capable of working independently during night shifts, with prior experience in fast-paced, customer-facing roles.

Qualifications

• Friendly, reliable and guest-focused.
• Experience in a fast-paced, customer-facing role preferred.
• Willingness and ability to work night shifts and overnight hours.

Responsibilities

• Welcome late arrivals at reception and recognise VIPs.
• Provide drinks service at the residents' bar and prepare/deliver food from the 24-hour menu.
• Assist with night audit process and ensure correct billing.
• Ensure fire and safety requirements are met and hotel is prepared for the next day.

Skills

Guest service

Communication

MS Office

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to support overnight operations and maintain high standards of service. You will welcome late arrivals, provide drinks and food service from a 24-hour menu, and assist with the night audit while ensuring safety and brand compliance.

Ideal candidates are guest-focused, attentive, and capable of working independently during night shifts, with prior experience in fast-paced, customer-facing roles.