Night Guest Experience Host (Reception & Bar)

Holiday Inn Express Braintree; Braintree; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Kew Green Hotels is seeking a Nights Guest Service Assistant to ensure overnight operations run smoothly, deliver warm, guest-focused service and uphold brand standards. You will work out-of-hours, acting as a reassuring presence for guests and coordinating with the Nights Guest Service Manager.

Ideally you have experience in fast-paced customer-facing roles, are comfortable with MS Office, and can stay calm and organized through quieter night periods.

Formación

• Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.

Responsabilidades

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service on our residents’ bar
• Preparing and delivering food from our 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
• Completing any cleaning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process Ensuring fire and safety requirements are met

Descripción del empleo

Kew Green Hotels is seeking a Nights Guest Service Assistant to ensure overnight operations run smoothly, deliver warm, guest-focused service and uphold brand standards. You will work out-of-hours, acting as a reassuring presence for guests and coordinating with the Nights Guest Service Manager.

Ideally you have experience in fast-paced customer-facing roles, are comfortable with MS Office, and can stay calm and organized through quieter night periods.