Overnight Guest Service Specialist

Kew Green Hotels; Warwick; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts on hotel stays

Discounts at major retailers

Free gym, pool and leisure facilities

Wellbeing, financial and legal support

Job summary

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to ensure overnight operations run smoothly and guests feel valued during night hours. You will balance guest care with safety and brand standards, acting as a reassuring presence while supporting the hotel’s overnight tasks.

Reporting to the Nights Guest Service Manager, you will handle late arrivals, drinks and food service, and night audit support, delivering exceptional service during the night shift at a premier UK hotel

Qualifications

• Experience in fast-paced, customer-facing roles.
• Comfortable using technology including MS Office.
• Able to stay calm and organized during night shifts.

Responsibilities

• Build strong relationships with guests and tailor approach to individual needs.
• Greet late arrivals and ensure VIPs and repeat guests receive recognition.
• Provide drinks service at the residents’ bar.
• Prepare and deliver food from the 24-hour menu for night arrivals.
• Handle early checkouts with accurate billing and a positive impression.
• Complete cleaning and setup to prepare for the next day.
• Support the night audit process and ensure fire and safety compliance.

Skills

Guest service

Customer focus

Communication

Night shift

Independence

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Nights Guest Service Assistant to ensure overnight operations run smoothly and guests feel valued during night hours. You will balance guest care with safety and brand standards, acting as a reassuring presence while supporting the hotel’s overnight tasks.

Reporting to the Nights Guest Service Manager, you will handle late arrivals, drinks and food service, and night audit support, delivering exceptional service during the night shift at a premier UK hotel