Night Operations & Guest Experience Leader

Kew Green Hotels; East Kilbride; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Career development through fullyfunded

Discounts on hotel stays

Gym access

Job summary

Kew Green Hotels is seeking a confident Guest Service Manager (Nights) to run the overnight operation and ensure a safe, seamless, and memorable guest experience from dusk till dawn. You will lead the night team, uphold brand standards, and actively support the hotel during out-of-hours operations.

In this role you will manage overnight cash handling, audit tasks, and guest services while maintaining health and safety, and you will stay calm under pressure.

Qualifications

• Experience in a senior guest service or operational role.
• Strong leadership and communication skills.
• Calm under pressure and solutions-focused.

Responsibilities

• Oversee overnight operations including cash handling, reporting and handovers while maintaining exceptional guest service.
• Provide full guest services where practical (bar, room service, guest support).
• Perform Night Audit procedures accurately and in line with standards.
• Be a visible, reassuring presence for guests and manage late arrivals and overnight stays.
• Address guest concerns promptly and ensure follow-up where needed.

Skills

Leadership

Guest service

Communication

Decision making

Job description

Kew Green Hotels is seeking a confident Guest Service Manager (Nights) to run the overnight operation and ensure a safe, seamless, and memorable guest experience from dusk till dawn. You will lead the night team, uphold brand standards, and actively support the hotel during out-of-hours operations.

In this role you will manage overnight cash handling, audit tasks, and guest services while maintaining health and safety, and you will stay calm under pressure.