Outreach Adviser – East Grinstead Foodbank

West Sussex County Council; East Grinstead; On-site; GBP 24,000 - 30,000; Full time

Job summary

West Sussex County Council's East Grinstead Foodbank outreach team is seeking an outreach caseworker to deliver high quality, holistic advice to people facing financial hardship. You will focus on income maximisation, budgeting and debt support to help clients stabilise their income and plan a way forward.

In this role, you’ll combine information and signposting with early intervention and casework to ensure clients receive the right support at the right time. DBS is required.

Qualifications

• Empathy and clear communication to explain complex information.
• Ability to manage a caseload effectively and deliver outcomes.
• Willingness to learn quickly and take feedback.
• Specialist welfare benefits and debt experience is an advantage; training provided.

Responsibilities

• Deliver high quality, holistic advice focusing on income maximisation, budgeting and debt.
• Provide information, signposting, and early intervention advice with casework.
• Help clients stabilise income and identify a way forward.

Skills

Empathetic communicator

Caseload management

Team player

Welfare benefits

Debt advice

Job description

As an outreach caseworker at East Grinstead Foodbank, you’ll be delivering high quality, holistic and efficient advice to people who are struggling to put food on the table. Focusing on income maximisation, budgeting, and debt, you will be able to help people stabilize their income and see a way forward. The role combines information and signposting, early intervention advice and casework so that clients receive the right support at the right time

DBS required.

What you’ll bring

• You are an empathetic communicator who explains complex information simply.
• As a resourceful and adaptable adviser, you’ll effectively manage a caseload and be focussed on achieving great outcomes for people at a vulnerable time in their lives.
• You must be a team player, open to feedback and keen to learn quickly.
• Specialist welfare benefit and debt experience is an advantage, but full support and training is available for candidates who can demonstrate they will be able to move through training at pace.