Outreach & Welfare Benefits Adviser

West Sussex County Council; East Grinstead; On-site; GBP 24,000 - 30,000; Full time

Job summary

West Sussex County Council's East Grinstead Foodbank outreach team is seeking an outreach caseworker to deliver high quality, holistic advice to people facing financial hardship. You will focus on income maximisation, budgeting and debt support to help clients stabilise their income and plan a way forward.

In this role, you’ll combine information and signposting with early intervention and casework to ensure clients receive the right support at the right time. DBS is required.

Qualifications

• Empathy and clear communication to explain complex information.
• Ability to manage a caseload effectively and deliver outcomes.
• Willingness to learn quickly and take feedback.
• Specialist welfare benefits and debt experience is an advantage; training provided.

Responsibilities

• Deliver high quality, holistic advice focusing on income maximisation, budgeting and debt.
• Provide information, signposting, and early intervention advice with casework.
• Help clients stabilise income and identify a way forward.

Skills

Empathetic communicator

Caseload management

Team player

Welfare benefits

Debt advice

Job description

West Sussex County Council's East Grinstead Foodbank outreach team is seeking an outreach caseworker to deliver high quality, holistic advice to people facing financial hardship. You will focus on income maximisation, budgeting and debt support to help clients stabilise their income and plan a way forward.

In this role, you’ll combine information and signposting with early intervention and casework to ensure clients receive the right support at the right time. DBS is required.