Foodbank Generalist Adviser

Citizens Advice BANES; Uckfield; Hybrid; GBP 8,000 - 10,000; Part time

Job summary

Wealden Citizens Advice seeks a dedicated Generalist Adviser to support Uckfield Foodbank clients, on-site and with hybrid/remote options. You will interview clients, calculate benefits with Turn2Us, and navigate complex options to empower informed decisions.

The role requires careful documentation and adherence to quality standards. The position is a fixed-term contract until 31 October 2027, with two-hour sessions on Tuesdays and Fridays at the Uckfield Foodbank plus time at the local office,

Qualifications

• Interview clients using active listening and questioning to identify root causes.
• Use AdviserNet to find, interpret and communicate information.
• Manage clients independently with remote supervisor support.
• Use Turn2Us to calculate benefit entitlement.
• Research options and implications so clients can decide.
• Act on behalf of clients, e.g., drafting letters or making calls.
• Negotiate with third parties and refer to specialists when needed.
• Maintain detailed case records for continuity and reporting.
• Ensure work complies with Citizens Advice Quality Standards and equality policy.

Responsibilities

• Interview clients to identify root causes and empower them.
• Use AdviserNet to find and interpret information for clients.
• Negotiate with third parties on behalf of clients and refer as needed.
• Maintain detailed case records for continuity and reporting.
• Ensure compliance with quality standards and equality policy.

Skills

Active listening

Interviewing clients

Negotiation

Case management

Research options

Communication

Advocacy

Tools

AdviserNet

Turn2Us

Job description

Contract Fixed term contract, until 31 October 2027

Wealden Citizens Advice is looking to recruit a dedicated and enthusiastic individual to provide advice and support to clients of Uckfield Foodbank within the Foodbank premises. You will be required to work at the Uckfield Foodbank for 2 hours on Tuesday & Friday as well as our Uckfield office. This post is advertised as in-person however hybrid or remote working will be considered in addition to the in-person hours at the Uckfield Foodbank. We are looking for an experienced Generalist Adviser who can provide full advice to Uckfield foodbank clients.

Role Description

Ability to interview clients using sensitive listening and questioning skills to identify the root causes of issues and empower clients, whilst maintaining structure and control of meetings.

Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.

Ability to manage clients independently with remote support form supervisor when needed.

Be competent in the use of Turn2Us to calculate benefit entitlement for the client.

Research and explore options and implications so that clients can make informed decisions.

Act on behalf of the client where appropriate, for example by negotiating, drafting correspondence, or making telephone calls.

Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

Refer internally or to other specialist agencies as appropriate.

Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Conduct any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service within Uckfield Foodbank.

Ensure that all work conforms to Citizens Advice Quality Standards and other funding requirements as appropriate.

Ensure that work reflects and supports the Citizens Advice service's equality and diversity policy.