Receptionist, Outpatients Department

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Receptionist for the Outpatients Department. The role involves welcoming visitors, managing patient data, and coordinating information in a busy hospital setting. The department operates 08:00–20:00, seven days a week, and training will be provided for the trust's systems.

Immunisation reports may be required for successful applicants. Successful candidates will handle front-desk duties, support multi-disciplinary teams, and

Qualifications

• Basic numeracy and literacy qualifications.
• Ability to communicate clearly, both written and verbally.
• Keyboard skills at RSA level 2 or equivalent.

Responsibilities

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact and resolving routine enquiries professionally.
• Collate information and maintain computerised information systems with accurate data updates.
• Keep up-to-date and accurate accounts on computer system of all attendances and update changes as required.
• Track notes in and out of the department on computer system.
• Implement and maintain manual and electronic information and filing systems.
• Booking ambulance patients in and back out through the Patient Transport Services.

Skills

Communication skills

Keyboard skills

Numeracy

Literacy

Education

NVQ 2

Tools

Microsoft Word

Microsoft Excel

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Receptionist, Outpatients Department

The closing date is 27 November 2026

We are seeking an enthusiastic and positive individual to join our team of receptionists within Outpatients at University Hospital.As the first face many patients will see when they enter our hospital we are looking for candidates that are calm under pressure and can communicate well with patients and relatives, demonstrating our UHCW values and setting the standard for further patient experience.

This is a challenging but rewarding role and we will support starters with all the education and training required in the systems we use.

The department supports the trusts vision of an 0800 - 2000, 7 days a week service.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures. To effectively communicate related information and advice regarding the reception in order to enable the multi-disciplinary team to achieve operational excellence.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
• Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patients name and address, etc.
• Track notes in and out of the department on computer system.
• Implement and maintain manual and electronic information and filing systems.
• Booking ambulance patients in and back out through the Patient Transport Services.
• Booking interpreters required for future appointments through the Language Line service.
• Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.
• Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required.
• Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.
• Support new team members by demonstrating and explaining routine dept practices and procedures.
• Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• oBasic numeracy and literacy qualifications oNVQ 2 or willing to work towards NVQ 2

Experience

• oExperience of working in a busy administration environment oExperience in a customer facing role
• oNHS Experience

Knowledge

• oKnowledge of Microsoft Office packages e.g. Word, Excel

Skills

• oAbility to communicate clearly, both written and verbally oKeyboard skills RSA level 2 or equivalent oAccuracy - pays attention to detail oAbility to prioritise and organise own workload oAbility to empathise and comprehend different levels of understanding
• oAbility to track information

Commitment to Trust Values and Behaviours

• oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire