Outpatients Receptionist: Calm Front Desk & Patient Experience

UHCW NHS Trust; Coventry; On-site; GBP 14,000 - 21,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a friendly receptionist for the Outpatients Department. You will be the first point of contact for patients and visitors, handling enquiries, directing to appropriate services, and supporting the multi-disciplinary team to ensure smooth clinic operations.

The role emphasizes calm communication, accurate data recording, and effective collaboration with clinical staff across Outpatients at University Hospital.

Qualifications

• Welcoming and assisting all visitors with professionalism.
• Ability to resolve routine enquiries and complaints per local standards.

Responsibilities

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally.
• Collate information and maintain computerised information systems; ensure accurate data recording and updates.
• Maintain up-to-date notes and track attendances on the computer system; manage bookings and referrals for clinic appointments.
• Liaise with internal teams to ensure health records and documentation are available for planned appointments.
• Provide cover and support to other team members and assist with training as needed.

Skills

Communication skills

Calm under pressure

Customer service

Reception experience

Tools

Computer systems

Data entry

Language Line service

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a friendly receptionist for the Outpatients Department. You will be the first point of contact for patients and visitors, handling enquiries, directing to appropriate services, and supporting the multi-disciplinary team to ensure smooth clinic operations.

The role emphasizes calm communication, accurate data recording, and effective collaboration with clinical staff across Outpatients at University Hospital.