Outpatients Receptionist

Bedfordshire Hospitals NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider is seeking an Outpatients Receptionist to join their team. The ideal candidate will have strong organisational and interpersonal skills, with a background in administration and knowledge of healthcare services. Responsibilities include managing patient information and providing front-line administrative support. Join a supportive team dedicated to delivering exceptional patient care.

Qualifications

• Experience in a similar role with knowledge of patient record systems.
• Ability to work independently and as part of a team.

Responsibilities

• Administer the Patient Information system and manage the reception area.
• Welcome patients, book outpatient appointments, and prepare medical documentation.

Skills

Organisational skills

Interpersonal skills

Communication skills

Keyboard skills

Job description

Join to apply for the Outpatients Receptionist role at Bedfordshire Hospitals NHS Foundation Trust

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Join to apply for the Outpatients Receptionist role at Bedfordshire Hospitals NHS Foundation Trust

Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will embody the THRIVE values and will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally be familiar with healthcare services.

Be dependable with a flexible attitude to work and able to work on your own initiative. You must possess strong organisational skills, be able to deliver objectives within an agreed timeframe, excellent people and communication skills to maintain effective communication links, and have a flexible approach to the evolving needs of the service. It is essential that you possess excellent keyboard skills and experience of administering data bases.

This is a busy reception area with a high throughput of work and staff are required to work efficiently as part of a team whilst maintaining courtesy, tact and diplomacy at all times. All team members are expected to work in all areas of the Trust.

The post holder will have day to day responsibility for the administration of the relevant Patient Information system and the Reception area. They will work as part of a team providing front line administration services to the department, welcome patients and visitors to the department, the booking of outpatient appointments, ensuring medical notes and appropriate documentation is prepared and available for all clinics, answering the telephone to both internal and external callers and arrange patient transport as required.

Well-developed Interpersonal skills – able to converse in a positive manner at all levels. Also remaining composed at all times and show empathy when dealing with emotionally distressed patients or those receiving bad news. You will need to be physically fit and able to lift.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

For further details / informal visits contact: Name: Yolanda Hardware Job title: Patient Access Admin Lead Email address: [e-mail] Telephone number: 01234 355122

Ext 3468

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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