Outpatients Receptionist/Booking Co-Ordinator - Amersham

NHS; Chesham Bois; On-site; GBP 20,000 - 25,000; Full time

Job summary

An exciting opportunity to join the Patient Access Team as an Outpatients Receptionist. The role involves welcoming patients, booking appointments, and handling administrative duties. Flexible working options are available, along with opportunities for personal development and NHS benefits.

Benefits

Generous annual leave

Pension

NHS discount schemes

Health and wellbeing services

Learning and development opportunities

Qualifications

• Customer service experience required.
• Basic maths and computer skills needed.

Responsibilities

• Welcoming patients and updating their records.
• Arranging outpatient appointments and communicating with patients.
• Preparing for the Oral/Orthodontic clinic.

Skills

Customer Service

Basic Maths

Computer Skills

Job description

Outpatients Receptionist/Booking Co-Ordinator - Amersham

An exciting opportunity has arisen for an enthusiastic, personable, dynamic, and self-motivated individual to join the Patient Access Team as an Outpatients Receptionist.

The role involves welcoming patients to our department, booking outpatient appointments, and handling administrative duties related to follow-up processes.

You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support your ongoing personal development.

Main duties of the job

1. Welcoming patients to the department, checking vital information on their records, and updating as necessary.
2. Following specialty-specific processes regarding patient follow-up appointments.
3. Preparing for the Oral/Orthodontic clinic weekly, with updates as needed.
4. Working as part of a team to complete daily workloads.
5. Arranging outpatient appointments using the Choose and Book system, confirming, canceling, and modifying appointments as necessary.
6. Communicating effectively with patients regarding their appointments via email, phone, or letter.
7. Arranging transport and translation services when required.

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• Opportunities for learning and development to support your career growth.
• Flexible and agile working options, along with NHS benefits such as generous annual leave, pension, and access to NHS discount schemes.
• A range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We promote inclusion and aim to make all colleagues feel they belong. We encourage applications from diverse backgrounds.
• We strive to create a workplace where differences are valued, and colleagues are treated with dignity and respect.
• Greater diversity within our BHT family leads to positive outcomes for the communities we serve.

Job responsibilities

For a detailed list of responsibilities and duties, please refer to the Job Description and Person Specification attached in the advert. Internal applicants may consider secondment with line manager support. If you have a disability that makes online application difficult, please contact us at [e-mail] quoting the vacancy reference number.

Person Specification

Education

• Basic Maths and Computer Skills

Experience

• Customer Service Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to check for any criminal convictions.

Full-time, Part-time, Job share, Flexible working options available.