Outpatients Receptionist/Booking Co-Ordinator - Stoke Mandeville

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Aylesbury is seeking an enthusiastic Outpatients Receptionist/Booking Co-Ordinator. The role involves welcoming patients, booking appointments, and performing administrative duties. The position offers opportunities for personal development and flexible working arrangements.

Benefits

NHS benefits

Health and wellbeing services

Learning and development opportunities

Flexible working arrangements

Qualifications

• Enthusiastic and self-motivated individual required.
• Opportunity to gain essential skills for personal development.

Responsibilities

• Welcoming patients and verifying their information.
• Booking outpatient appointments and handling follow-up processes.
• Communicating effectively with patients regarding their appointments.

Skills

Communication

Team Collaboration

Job description

Outpatients Receptionist/Booking Co-Ordinator - Stoke Mandeville

An exciting opportunity has arisen for an enthusiastic, personable, dynamic, and self-motivated individual to join the Patient Access Team as an Ophthalmology Outpatients Receptionist.

The role involves welcoming patients to our department, booking outpatient appointments, and handling administrative duties related to follow-up processes. You will also have the opportunity to work and train in other areas within Patient Access to gain essential skills for personal development.

Main Responsibilities:

1. Welcoming patients, verifying and updating vital information in their records.
2. Following specialty-specific processes for patient follow-up appointments.
3. Preparing for the Oral/Orthodontic clinic weekly and updating as necessary.
4. Collaborating with team members to complete daily workload.
5. Arranging outpatient appointments via the Choose and Book system, including confirming, cancelling, or rescheduling.
6. Communicating effectively with patients regarding their appointments via email, phone, or letter.
7. Arranging transport and translation services when needed.

Additional Information:

We offer learning and development opportunities, flexible working arrangements, NHS benefits, health and wellbeing services, and a diverse, inclusive work environment.

Contact for Further Details:

Name: JIBIN MADAMPURATHU CHACKOCHAN
Job Title: Team Leader
Email: [e-mail]

Job Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Healthcare