Outpatients Receptionist

Bedfordshire Hospitals NHS Foundation Trust; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Outpatient Reception Team. This role requires a candidate with strong organisational and communication skills to manage a busy reception area effectively. You will be responsible for administering patient information systems, booking appointments, and providing excellent service to patients and visitors. The Trust is committed to staff wellbeing and offers a supportive environment with access to high-quality training and development opportunities. If you are looking to make a real difference in healthcare, this is the perfect opportunity for you.

Benefits

High-quality training and development

Friendly work environment

Access to state-of-the-art facilities

Qualifications

• Experience in a similar role with knowledge of patient record systems.
• Strong organisational and communication skills required.

Responsibilities

• Administer the Patient Information system and reception area.
• Provide front line administration services and welcome patients.

Skills

Organisational Skills

Communication Skills

Keyboard Skills

Interpersonal Skills

Flexibility

Education

Experience in Healthcare Services

Admin/Clerical Experience

Tools

Patient Record Systems

Data Bases

Job description

Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will embody the THRIVE values and will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally be familiar with healthcare services.

Be dependable with a flexible attitude to work and able to work on your own initiative. You must possess strong organisational skills, be able to deliver objectives within an agreed timeframe, excellent people and communication skills to maintain effective communication links, and have a flexible approach to the evolving needs of the service. It is essential that you possess excellent keyboard skills and experience of administering data bases.

This is a busy reception area with a high throughput of work and staff are required to work efficiently as part of a team whilst maintaining courtesy, tact and diplomacy at all times. All team members are expected to work in all areas of the Trust.

The post holder will have day to day responsibility for the administration of the relevant Patient Information system and the Reception area. They will work as part of a team providing front line administration services to the department, welcome patients and visitors to the department, the booking of outpatient appointments, ensuring medical notes and appropriate documentation is prepared and available for all clinics, answering the telephone to both internal and external callers and arranging patient transport as required.

Well-developed interpersonal skills are essential – able to converse in a positive manner at all levels while remaining composed at all times and showing empathy when dealing with emotionally distressed patients or those receiving bad news. You will need to be physically fit and able to lift.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when a sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

For further details / informal visits contact:
Name: Yolanda Hardware
Job title: Patient Access Admin Lead
Email address: [e-mail]
Telephone number: 01234 355122
Ext 3468