Receptionist Outpatients

Ramsay Health Care UK; Chelmsford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading private hospital in Chelmsford for an Outpatient Receptionist. This role is crucial for ensuring a positive patient experience, where you will welcome patients, manage appointments, and maintain patient records. As part of a well-established healthcare provider, you will contribute to a team that values care, confidentiality, and patient safety. With a supportive environment that encourages professional development, this position offers a chance to grow within a respected organization known for its commitment to quality healthcare. Join this progressive team and make a difference in the lives of patients every day.

Benefits

Contributory pension scheme

Attractive enhancement rates

25 days’ annual leave plus 8 days’ Bank Holiday

Private Healthcare and Life Assurance

Free onsite parking

Subsidised staff restaurant

Employee Ramsay Discount Programme

Wellbeing centre

24/7 employee assistance line

Access to Ramsay Academy

Qualifications

• Experience in a reception or administrative role is preferred.
• Ability to manage patient information and maintain confidentiality.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Maintain accurate patient information and facilitate appointments.
• Handle telephone inquiries and provide administrative support.

Skills

Patient Interaction

Administrative Skills

Confidentiality Management

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Electronic Patient Record System

Job description

time left to apply End Date: January 27, 2025 (27 days left to apply)

job requisition id JR12199

Job Description

Outpatient Receptionist

An exciting new opportunity has arisen for a Receptionist to join our busy Outpatient team at Springfield Hospital in Chelmsford.

Springfield Hospital opened in 1987 and is one of Essex’s leading private hospitals. It is a 66 bedded hospital all with ensuite facilities, with parent and child rooms, a 14 bed Day unit and a high dependency unit.

The role

You will be the first point of contact in Outpatients for patients, staff and visitors. This role is essential to ensuring a positive patient experience throughout their visit.

1. Undertake outpatient charges
2. Update and maintain accurate patient information using our Electronic Patient Record system
3. Welcome, consultants, patients and their relatives/visitors into Outpatients, ensuring that security measures are adhered to
4. Provide administrative tasks to support the clinical team
5. Answer Outpatient Reception telephone enquiries promptly, efficiently and politely, resolving local issues and referring on to other relevant departments as appropriate
6. Ensure that the reception desk and waiting areas are maintained in a presentable manner
7. Observe and maintain the confidentiality of patient records and staff information
8. Facilitate and book future appointments for the nurse outpatient clinic

Benefits

1. Contributory pension scheme
2. Attractive enhancement rates between 30% - 100% for evenings, weekends and bank holidays available to permanent and bank staff
3. 25 days’ annual leave plus 8 days’ Bank Holiday
4. Private Healthcare and Life Assurance
5. Free onsite parking and a subsidised staff restaurant
6. Access to our employee Ramsay Discount Programme
7. Wellbeing centre and access to 24/7 employee assistance line
8. Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums

About us

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience.

We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. Ramsay is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision “People caring for People”. We know our people are our greatest asset, our business is growing and we would like you to join us.
Join us and have more ‘Time to Care’.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.