Outpatients Reception & Admin Coordinator

North Staffordshire Combined Healthcare NHS Trust; Newcastle-under-Lyme; On-site; GBP 18,000 - 23,000; Full time

Job summary

North Staffordshire Combined Healthcare NHS Trust is seeking an administration/reception role in the Outpatient/Health Records Department. You will greet patients on arrival, book appointments, and direct them to waiting areas, while handling confidential information with professionalism.

The role supports clinical and non-clinical staff, requires initiative and the ability to work without direct supervision, and involves prioritising workload and responding to enquiries from internal and

Qualifications

• Basic IT skills and familiarity with computer systems.
• Customer service training or relevant experience.
• Reception duties including telephone and computer work.

Responsibilities

• Cover reception in the outpatient department and greet patients on arrival.
• Book/check patients in using the clinical system and direct them to waiting areas.
• Answer telephone enquiries and handle patient communications with confidentiality.

Skills

Basic IT skills

Customer service

Reception duties

Job description

North Staffordshire Combined Healthcare NHS Trust is seeking an administration/reception role in the Outpatient/Health Records Department. You will greet patients on arrival, book appointments, and direct them to waiting areas, while handling confidential information with professionalism.

The role supports clinical and non-clinical staff, requires initiative and the ability to work without direct supervision, and involves prioritising workload and responding to enquiries from internal and