Outpatients Receptionist

VerseOne Group; Chelmsford; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking a Booking & Reception Administrator to join the Outpatients team. You will greet patients, answer calls, book appointments, and support front-desk operations with accuracy and courtesy.

The role is full time, 37.5 hours per week, with shifts 8am-4pm or 9am-5pm and occasional 10am-7pm, based at Broomfield Town Chelmsford. You will be the first point of contact, handling enquiries and ensuring data on computer systems is accurate.

Qualifications

• Good educational standard of at least 2 GCSEs in Maths or English or equivalent.
• Good understanding of patient-focused processes and front-desk duties.
• Experience in a busy reception/call-centre environment is desirable.

Responsibilities

• Welcome patients to outpatient areas.
• Check information and ensure records are accurate in computer systems.
• Handle telephone enquiries and appointment bookings in the call centre.
• Pass messages to staff promptly via email, phone or in person.
• Respond to patient complaints in a courteous and professional manner.

Skills

Customer service

Reception duties

Communication

Education

GCSEs in Maths and English

Tools

EPR

e-RS

PAS

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Outpatients Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (8am-4pm / 9am-5pm alternating with occassional 10am-7pm late shifts) Job ref 390-NR-COR-BR-5798

Site Broomfield Town Chelmsford Salary £25,760 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing Today at 23:59

Job overview

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.

In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.

Main duties of the job

Welcome patients to the outpatient areas.

Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.

Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.

Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.

Deal with patient complaints / challenging conversations when necessary.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting Outpatients Receptionist role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Qualifications

• Good educational standard of at least 2 GCSE’s, in Maths, English or Equivalent

Knowlwdge and Experience

• Good understanding of EPR, e-RS and PAS
• Understanding of the 18-week RTT legislation
• Experience working in a customer/patient focused environment
• NHS Experience

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.