Outpatient Booking & Scheduling Specialist

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Outpatient Booking Clerk to support the outpatient waiting list and ensure timely appointment booking within RTT targets. You will process referrals, schedule appointments on EPR, maintain patient records and communicate with patients, clinicians and admin teams to minimise delays.

The role requires excellent diary management, strong communication skills, NHS experience and the ability to work both independently and as part of a team

Qualifications

• Basic educational qualifications including English and Maths grade C or above
• IT qualifications; EPR training available
• Excellent diary maintenance and scheduling skills

Responsibilities

• Process outpatient referrals and book appointments on EPR
• Maintain accurate patient records and monitor RTT pathways
• Triaging referrals within 48 hours and manage PTLs
• Communicate appointments, cancellations and waiting list queries with patients and clinicians
• Provide cross-cover within the booking team and assist with training of new staff

Skills

Diary maintenance

Excellent communication

Outpatient waiting list management

Elective Access RTT Pathways

NHS experience

Teamwork and independence

Education

Basic English and Maths

IT qualifications / EPR trained

Tools

EPR system

Job description

Oxford University Hospitals NHS Foundation Trust is seeking an Outpatient Booking Clerk to support the outpatient waiting list and ensure timely appointment booking within RTT targets. You will process referrals, schedule appointments on EPR, maintain patient records and communicate with patients, clinicians and admin teams to minimise delays.

The role requires excellent diary management, strong communication skills, NHS experience and the ability to work both independently and as part of a team