Outpatient Receptionist — Organized Admin for a Digital Clinic

Queen Elizabeth Hospital; North End; On-site; GBP 22,000 - 26,000; Full time

Job summary

Queen Elizabeth Hospital in the United Kingdom is seeking an organised Outpatient Reception assistant to join our busy team. You will handle patient enquiries, answer calls politely, and support clinic operations.

You will book appointments in the Patient Administration System, manage clinic changes, and ensure data accuracy aligned with Caldicott and Health Records policies. The role requires calmness under pressure and strong communication.

Qualifications

• Excellent customer service skills.
• Organised and methodical with strong attention to detail.
• Experience answering incoming calls in a reception setting.
• Ability to book patient appointments using the Patient Administration System.
• Cancelling and creating ad hoc clinics as requested by operational teams.
• Comply with Caldicott recommendations and Health Records policies.
• Maintain calm under pressure in a busy outpatient environment.

Responsibilities

• Answer incoming calls to Outpatient Reception and relay queries.
• Book patient appointments using the Patient Administration System.
• Cancel clinics and arrange ad hoc clinics as needed.
• Process changes to patients' personal details and collect routine information.
• Provide administrative support to clinic staff.

Skills

Customer service

Organised

Communication skills

Attention to detail

Calm under pressure

Tools

Patient Administration System

Clinic management system

EPR system

Job description

Queen Elizabeth Hospital in the United Kingdom is seeking an organised Outpatient Reception assistant to join our busy team. You will handle patient enquiries, answer calls politely, and support clinic operations.

You will book appointments in the Patient Administration System, manage clinic changes, and ensure data accuracy aligned with Caldicott and Health Records policies. The role requires calmness under pressure and strong communication.