Community Diagnostic Centre Receptionist

NHS Jobs; Gorleston-on-Sea; On-site; GBP 19,000 - 23,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Community Diagnostic Centre Receptionist to provide the first point of contact for patients, relatives and carers, delivering a calm, professional service at outpatient venues.

You will maintain accurate patient information in the PAS system, handle calls, book appointments, arrange clinic outcomes, and support clinicians and reception colleagues to ensure smooth, efficient service delivery.

Responsibilities

• Provide the first point of contact for patients, relatives and carers arriving for outpatient appointments or admission.
• Maintain accurate information and patient demographics within the Trust PAS system.
• Support clinical staff to meet accessible information standards for patients with communication needs.
• Ensure patients' arrival and departure times are captured electronically.
• Distribute, collate and input clinic outcomes; book future appointments and record non-attendances.
• Update and process relevant documentation using manual and computerised systems.
• Answer telephone enquiries in a professional, efficient and empathetic manner.
• Take accurate messages and pass to the appropriate team.
• Liaise with consultants, secretaries and other services to handle enquiries and appointments efficiently.
• Prioritise work to be completed in a timely manner.
• Provide receptionist cover across the clinic or ward as required.
• Participate as a member of the outpatient team and communicate effectively.
• Communicate information to patients clearly and sensitively.
• Photocopying, filing, audio transcription and record keeping as required.

Job description

Community Diagnostic Centre Receptionist

• 1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trusts Values and Behaviours.
• 2. To provide a full reception service to the outpatient clinic including, but not limited to: Maintaining accurate information and patient demographics within Trust PAS system. Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties. Ensuring patients arrival and departure times are electronically captured. Distribution, collation, and inputting of clinic outcomes. Book future appointments and recording of non-attendances.
• 3. To update and process all relevant documentation using both manual and computerised systems, as necessary.
• 4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
• 5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
• 6. To ensure work is prioritised and completed in a timely manner.
• 7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.
• 8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.
• 9. To communicate all information and messages to patients in a professional and sensitive manner.
• 10. Photocopying, filing, audio transcription from dictation and record keeping as required.