Centralised Appointment Booking Specialist

East Lancashire Hospitals NHS Trust; Burnley; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave entitlement

All Bank Holidays on top of annual le​

WellbeingHub

Discounts at gyms, restaurants, etc.

Job summary

East Lancashire Hospitals NHS Trust in Burnley is seeking a dedicated Centralised Telephone Booking Clerk for the Telephone Appointment Booking Centre. The role involves handling patient calls, registering details, booking and confirming appointments, and providing clerical support within a fast-paced, supportive team.

The department operates 08:00–20:00 over five days, with full-time and part-time shifts and training leading to Band 2 progressing to Band 3.

Qualifications

• Experience of working in an administrative environment.
• Good knowledge of Microsoft applications.
• Good team player, willing to learn and able to multi-task in a fast-paced environment.

Responsibilities

• Liaise with patients and internal departments over the telephone.
• Register patient details and referrals onto the relevant system.
• Book and confirm appointments; handle enquiries to manage appointments.
• Escalate appointment deficits or surpluses and perform general clerical duties.
• Understand booking processes and ensure standards are implemented and adhered to.

Skills

Administrative experience

Team player

Willing to learn

Multi-tasking

Tools

Microsoft Office

Cerner Millennium

e-Referral Service

Somerset Cancer Database

ARC Telephone system

Booking Centre app

Job description

East Lancashire Hospitals NHS Trust in Burnley is seeking a dedicated Centralised Telephone Booking Clerk for the Telephone Appointment Booking Centre. The role involves handling patient calls, registering details, booking and confirming appointments, and providing clerical support within a fast-paced, supportive team.

The department operates 08:00–20:00 over five days, with full-time and part-time shifts and training leading to Band 2 progressing to Band 3.