Outpatient Administration & Reception Specialist

Leeds Teaching Hospitals; Leeds; Hybrid; GBP 19,000 - 23,000; Full time

Job summary

The Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Clerical Officer to support Outpatient clinics at Wharfedale Hospital. You will manage front-of-house reception, appointment bookings, and ensure accurate patient records using our Patient Administration System.

Based across five sites with a supportive multi-disciplinary team, the role offers variety, development opportunities and a commitment to patient-centred care within a busy outpatient service.

Qualifications

• Literacy and numeracy skills for accurate record-keeping and appointment management.
• Commitment to mandatory and role-specific training.
• Clear understanding of post duties and impact on patient experience.
• Self-motivation and commitment to high-quality service in a busy environment.
• Reliable attendance and timekeeping.
• Flexible and adaptable to changing service needs.
• Competent keyboard skills for accurate data entry.
• Good interpersonal communication with patients and colleagues.
• Ability to work independently within Trust policies.
• Ability to work effectively in a multi-disciplinary team.

Responsibilities

• Provide administration support to outpatient clinics including front-of-house reception.
• Book patient appointments in person and by telephone.
• Prepare paperwork and systems in advance of outpatient appointments.
• Maintain high-quality patient care and efficient service in a busy clinic.
• Work across multiple sites as part of the Outpatient Clinical Service Unit.

Skills

Literacy

Numeracy

Reception duties

Appointment management

Keyboard skills

Interpersonal skills

Teamwork

Communication

Job description

The Leeds Teaching Hospitals NHS Trust is seeking an enthusiastic Clerical Officer to support Outpatient clinics at Wharfedale Hospital. You will manage front-of-house reception, appointment bookings, and ensure accurate patient records using our Patient Administration System.

Based across five sites with a supportive multi-disciplinary team, the role offers variety, development opportunities and a commitment to patient-centred care within a busy outpatient service.