Outpatient Receptionist

NHS; Walsall; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Walsall seeks a dedicated Outpatient Receptionist to join their dynamic Outpatients Reception Team. This role requires managing patient interactions and ensuring accurate record-keeping in the Patient Administration System. Candidates should have a good education standard, NVQ in Customer Service, and relevant experience in a healthcare or customer-focused environment. The position is full-time and permanent, offering a salary of £24,465 per annum.

Qualifications

• Experience dealing with patients or working in a customer-focused environment.
• Experience using NHS systems to input and update personal data.
• Ability to work as part of a team in a busy environment.

Responsibilities

• Complete the electronic outcome form in CareFlow accurately.
• Support in delivering Outpatient Clinic Trolleys to clinics.
• Handle patients' enquiries about appointments professionally.
• Direct patients to the appropriate waiting area courteously.
• Maintain patient confidentiality at all times.

Skills

Numeracy skills

IT and administrative skills

Customer care skills

Verbal communication skills

Education

Good standard level of education (2 GCSEs or equivalent)

NVQ level 2 in Customer Service (or equivalent)

Tools

Patient Administration System

Microsoft Word

Job description

Job summary

Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individual to join our current and valued Outpatient Receptionist Team.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state‑of‑the‑art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Responsibilities

• Using the information in patient electronic system daily to complete the electronic outcome form ensuring that the outcome of the clinic attendance is recorded accurately and immediately in CareFlow.
• Support in deliverance of Outpatient Clinic Trolleys to Outpatient Clinics.
• To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately.
• To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
• Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours.
• Maintain patient confidentiality at all times.
• Carry out any other duties, within the grade, as requested by the Reception Team Leader.
• Post holder must be able to work on their own initiative when carrying out duties (Supervision is available as required).
• To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system.

Qualifications

• Good standard level of education (2 GCSEs or equivalent).
• NVQ level 2 in Customer Service (or equivalent).
• Relevant experience.
• NVQ 2 or higher in Customer Services/Administration.
• NHS experience.

Experience

• Dealing with patients/general public face to face or working in a customer focused environment.
• Using Patient Administration System (desirable) to input and update personal data.
• Working as part of a team in a busy environment.

Skills

• Numeracy skills and attention to detail.
• Excellent keyboard, IT and administrative skills.
• Good customer care and verbal communication skills.
• Equivalent level of knowledge gained through experience.

Person Specification – Customer Service Essential

• Relevant experience.
• NVQ 2 or higher in Customer Services/Administration.
• NHS experience.

IT Skills Essential

• Microsoft Word Qualification.
• Experience using NHS systems.
• CLAIT/CLAIT PLUS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

Employer details

Walsall Healthcare NHS Trust

Moat Road, Walsall, WS2 9PS

Contract and working pattern

Permanent

Full-time

Pay scheme

Agenda for change

Salary

£24,465 a year per annum

Band

Band 2