Outpatient Receptionist - Surgical Division

Salisbury Nhs Foundation Trust; Southampton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Salisbury NHS Foundation Trust is seeking a friendly and flexible receptionist to join our centralised reception team across outpatient areas in the Surgical Division. You will be the first contact for patients, answer calls, support bookings, and help ensure a positive patient journey.

Prepare notes and update records to help clinics run smoothly. Flexibility to work across areas, strong communication, and customer service are essential.

Qualifications

• Previous receptionist or customer-facing experience is essential.
• Healthcare experience is desirable.
• Excellent communication and customer service skills.
• Flexible and able to work across reception areas.

Responsibilities

• Greet and assist patients at outpatient reception.
• Answer telephone enquiries and support outpatient bookings.
• Prepare patient notes and update records after appointments.
• Support the smooth running of clinics and inform patients of clinic arrangements.
• Ensure accurate bookings and information sharing.

Skills

Excellent communication

Customer service

Teamwork

Tools

Booking system

Record updating

Job description

We are looking for a friendly, approachable and flexible person to join our centralised reception team, working on a rotational basis across outpatient reception areas within the Surgical Division. This is a busy and varied role and you'll be an important first point of contact for patients attending clinic. You'll welcome and assist patients, respond to telephone enquiries, support outpatient bookings and help provide a positive experience throughout their visit. You'll also prepare patient notes, update records following appointments and support the smooth running of clinics. Accurate bookings, information and clinic arrangements are essential to helping patients move smoothly through their care pathway. We're looking for someone with excellent communication and customer service skills who enjoys working with the public and can remain calm and organised in a busy environment. Previous receptionist or customer-facing experience is essential; healthcare experience is desirable.

Flexibility is important as you'll work across different reception areas to meet service needs. If you're friendly, organised, adaptable and enjoy teamwork, we'd love to hear from you.

Unfortunately we cannot accept those who need sponsorship to work in this role due to government guideline's., The staff in this role will work on a rotational basis, being responsible for working on a busy reception desk, receiving patients as they arrive in clinic, dealing with telephone enquiries and managing outpatient bookings. In addition they will form part of the team responsible for preparing case notes and clinic lists to ensure the smooth running of clinics.

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff., Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding.

• You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
• On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.