Outpatient Pathway Navigator

Royal Free London NHS Foundation Trust; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Patient Pathway Officer for the OPD contact centre. The role focuses on delivering a high quality reception and clerical service to outpatient clinics, with responsibilities across patient check-in, scheduling, and data entry in hospital IT systems including Medway PAS.

The post holder will work five days a week, 7.5 hours per shift, with weekend work and variable shifts as per service needs.

Qualifications

• Experience in reception and clerical tasks in healthcare settings.
• Good IT skills and ability to manage patient data.

Responsibilities

• Provide a high quality reception and administrative service for the Outpatient department.
• Answer external and internal patient enquiries by phone and in person within service standards.
• Book follow up appointments and update computer records.
• Update demographics, generate letters, and record 18 weeks pathway outcomes.
• Work flexibly as part of a team and cover across the service when needed.

Skills

Reception duties

IT skills

Job description

Royal Free London NHS Foundation Trust is seeking a Patient Pathway Officer for the OPD contact centre. The role focuses on delivering a high quality reception and clerical service to outpatient clinics, with responsibilities across patient check-in, scheduling, and data entry in hospital IT systems including Medway PAS.

The post holder will work five days a week, 7.5 hours per shift, with weekend work and variable shifts as per service needs.