Outpatient Pathway Coordinator

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking two organised, self-motivated admin and clerical staff to join our Respiratory & Infectious Diseases outpatient team. You will provide frontline reception support and manage patient bookings, signposting and enquiries with courtesy.

You will update patient information systems, assist with RTT status coding, and work flexibly to cover other clerical duties.

Qualifications

• At least 5 GCSE's or equivalent (including Maths and English)
• Good knowledge of IT Systems
• Able to work under pressure
• Good organisational skills
• Good verbal and written communication skills

Responsibilities

• Act as the first point of contact for patients and visitors to the department.
• Provide comprehensive reception support, including taking messages and using department technology.
• Deal with patient enquiries in a sympathetic and confidential manner, signposting people appropriately and maintaining customer care.
• Update Trust patient information systems to ensure accurate patient information and demographics are recorded.
• Responsible for accurate booking, amending and checking in and out of all patient appointments.
• Book follow up appointments ensuring correct RTT status is recorded.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Answer all communications including telephone, email and face to face queries in a timely manner and act as appropriate.
• Be flexible in your approach to work, covering other roles at appropriate grade or site, and varying working hours to ensure service cover.
• Act in line with Trust Values and demonstrate behaviours for compassionate excellence.
• Check patients in and out of clinics and ensure future appointments are made on the day of attendance.
• Attend department meetings and training to maintain up-to-date knowledge of service and trust procedures.

Skills

IT systems

Communication

Organisational skills

Pressure management

Education

GCSEs or equivalent (incl Maths & English)

Job description

Oxford University Hospitals NHS Foundation Trust is seeking two organised, self-motivated admin and clerical staff to join our Respiratory & Infectious Diseases outpatient team. You will provide frontline reception support and manage patient bookings, signposting and enquiries with courtesy.

You will update patient information systems, assist with RTT status coding, and work flexibly to cover other clerical duties.