Assistant Patient Pathway Co-Coordinator

The Methodist Church in Britain; Royal Borough of Kingston upon Thames; Vor Ort; GBP 23.000 - 27.000; Vollzeit

Zusammenfassung

Kingston and Richmond NHS Foundation Trust is seeking an administrative post within the multi-disciplinary patient pathway team in Kingston. The role involves handling referrals, scheduling outpatient and elective care, and coordinating the patient journey from referral to discharge to ensure timely treatment.

Experience in customer service, call handling and admin is essential, with ophthalmology or NHS healthcare experience as nice-to-have attributes.

Qualifikationen

• Customer service or front-line service experience.
• Experience handling calls and inquiries.
• Administrative experience in an office/clinical setting.

Aufgaben

• Act as the point of contact for all administrative issues relating to the patient pathway
• Process and log all referrals in line with the Trust access policy and specialty SOP
• Manage all outpatient and elective patient journeys using the 18-week referral to treatment target
• Schedule new and follow-up appointments with the most suitable clinician, using capacity efficiently and escalating issues to the line manager
• Schedule elective admissions, offering patients a choice of dates and agreeing the admission date with them
• Manage and monitor outpatient and theatre scheduling to make best use of capacity
• Support proactive management of the pathway from referral to discharge so it runs smoothly
• Apply Standard Operating Procedures consistently across the Trust, completing tasks correctly within set timescales
• Ensure high patient and clinician satisfaction through an accessible, customer-focused service

Kenntnisse

Customer service

Call handling

Admin experience

Jobbeschreibung

This administrative post sits within the multi-disciplinary patient pathway team at Kingston and Richmond NHS Foundation Trust, serving as the single point of contact for administrative questions on a patient's journey. The work runs from referral logging to discharge, covering the 18-week referral to treatment target and the scheduling of outpatient and elective admissions. Work follows standard operating procedures, with outpatient and theatre scheduling also in scope. Customer service, call handling and admin experience decide fit.

What the job involves

• Act as the point of contact for all administrative issues relating to the patient pathway
• Process and log all referrals in line with the Trust access policy and specialty SOP
• Manage all outpatient and elective patient journeys using the 18-week referral to treatment target
• Schedule new and follow-up appointments with the most suitable clinician, using capacity efficiently and escalating issues to the line manager
• Schedule elective admissions, offering patients a choice of dates and agreeing the admission date with them
• Manage and monitor outpatient and theatre scheduling to make best use of capacity
• Support proactive management of the pathway from referral to discharge so it runs smoothly
• Apply Standard Operating Procedures consistently across the Trust, completing tasks correctly within set timescales
• Ensure high patient and clinician satisfaction through an accessible, customer-focused service

What’s required

Experience

• Customer service experience
• Call handling experience
• Admin experience

Nice to have

• Ophthalmology experience
• NHS or equivalent healthcare experience