Outpatient Contact Centre Advisor

North Bristol NHS Trust; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Flexible working options

Job summary

Bristol NHS Foundation Trust is seeking a Patient Contact Centre Advisor to manage telephone and email enquiries within Centralised Outpatient Services. You will handle cancellations, rescheduling, and updates to waiting lists, requiring clear spoken and written communication and accuracy.

You will join a busy team with full training and opportunity for career progression in a patient-focused NHS environment located at Concorde House, Bristol.

Qualifications

• Basic GCSE or equivalent (e.g. NVQ2 in Customer Care) or relevant experience.
• Knowledge of IT systems and good keyboard skills.
• Willingness to learn new IT packages.

Responsibilities

• Handle telephone and email enquiries for outpatient services.
• Process appointment cancellations and rescheduling; manage waiting lists.
• Escalate concerns as needed and coordinate with colleagues.

Skills

Clear communication

IT proficiency

Call centre

Multitasking

Data protection

Education

GCSE/NVQ2 in Customer Care

Tools

IT systems

Keyboard skills

Job description

Bristol NHS Foundation Trust is seeking a Patient Contact Centre Advisor to manage telephone and email enquiries within Centralised Outpatient Services. You will handle cancellations, rescheduling, and updates to waiting lists, requiring clear spoken and written communication and accuracy.

You will join a busy team with full training and opportunity for career progression in a patient-focused NHS environment located at Concorde House, Bristol.