Patient Access Concierge

The London Clinic; City of Westminster; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Life insurance

Private medical

Pension

Employee assistance

Blue light card

Cycle to work

Electric car scheme

Staff restaurant

Recognition programmes

Job summary

The London Clinic in central London is seeking a Patient Access Co-ordinator to join our Outpatients & Diagnostics team. You will be the first point of contact for patients, delivering a welcoming, efficient and compassionate journey.

No prior healthcare reception experience is required; strong customer service, communication and IT skills are valued. This full-time role offers 40 hours per week with rotating shifts.

Qualifications

• Strong background in customer service (hospitality, retail, airlines, front-of-house, or similar).
• Excellent communication skills with a calm, professional and empathetic approach.
• Adaptable, organised and reliable, with the ability to thrive under pressure.
• Good PC skills; confident learning new systems.

Responsibilities

• Provide a professional welcome, handling enquiries and requests promptly and courteously.
• Accurately register patients, update records, and process bookings in our systems (full training provided).
• Arrange payment plans, take deposits, and check insurance authorisations and Letters of Guarantee.
• Ensure daily cash handling and reconciliations are completed accurately.
• Support patient flow, coordinating with clinical teams to minimise delays.
• Handle sensitive information with discretion and confidentiality.
• Assist patients with additional needs such as transport bookings.

Skills

Customer service

Communication

Adaptability

Organisation

PC skills

Job description

The London Clinic in central London is seeking a Patient Access Co-ordinator to join our Outpatients & Diagnostics team. You will be the first point of contact for patients, delivering a welcoming, efficient and compassionate journey.

No prior healthcare reception experience is required; strong customer service, communication and IT skills are valued. This full-time role offers 40 hours per week with rotating shifts.